Refund and cancellation policy

Last updated: 2026-10-21

Cancel any time

You can cancel Creator or Studio whenever you like by writing to support@cliprepurpose.example from the email address on your account. Cancelling stops the next renewal. You keep your paid plan, with its limits, until the end of the period you have already paid for, then the account moves to the Free plan. If you delete your account instead, any active subscription is cancelled at once, access ends immediately and no further payments are taken, and all your transcripts, packs and voice samples are deleted straight away. If you only cancel, your transcripts and packs are kept on the Free plan until you delete the video or your account, as described in the privacy notice.

Refunds

Subscriptions are billed monthly in advance. We do not refund a month that has already been used, but we will refund the latest payment if you ask within 7 days of being charged and you have made no more than 2 videos with that payment. We also refund duplicate charges and charges made after a cancellation you requested in time.

How to ask for a refund

Email support@cliprepurpose.example from your account email, with the date of the charge and a short reason. We reply within 3 business days. Approved refunds go back to the original card through Stripe and usually appear within 5 to 10 business days, depending on your bank.

Changing plans

To move between Creator and Studio, cancel and subscribe to the other plan after the paid period ends, or write to us and we will help.